We want you to be genuinely happy with what you buy. If something isn't right, here's how returns and refunds work.
Items may be returned within 30 days of delivery for a full refund, provided they're in original condition with all packaging and accessories included.
Contact us at support@sambizz.com with your order number and reason for return. We'll confirm eligibility and provide return instructions within 1–2 business days.
Once we receive and inspect the returned item, refunds are issued to the original payment method within 5–10 business days. For cash-on-delivery orders, refunds are processed via bank transfer.
If an item arrives damaged or develops a fault covered under warranty, contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no cost to you.
For hygiene reasons, opened earbuds may only be returned if defective. All other products are eligible for standard returns.
To exchange an item for a different size, color, or product, return the original for a refund and place a new order — this is the fastest way for us to process it.